Need help returning to the Netherlands?

I’m in another country. Do I have to return to the Netherlands?

If you’re in another country now, keep a close eye on what’s happening. Many countries are taking measures that could make it difficult or impossible for you to leave.

Many countries are going ‘on lockdown’ for a long time, so we advise you to leave while you still can. We are working with the travel industry to find ways for Dutch travellers to return home if they want to. You should take advantage of the opportunities to return home that travel companies are offering.

If you’re in a country where leaving is no longer possible, register right away on the site www.bijzonderebijstandbuitenland.nl. (You can scroll down to the bottom of the page to switch to English.) This is the site of Special Assistance Abroad, a joint initiative of the travel industry, insurance companies, airlines and Dutch government to help stranded Dutch travellers.

If you don’t have internet access or need help with online registration, you can ring +31 247 247 247, 24 hours a day, 7 days a week. Please note: the line may be busy and wait times may be long.

If you can’t leave right now, find a safe place to stay. Your travel agency or tour operator may be able to help you. You can find the latest information on changes to flight schedules on the website of the International Air Transport Association (IATA).

I am stuck in another country and can no longer leave. What should I do?

It’s important for you to keep making contact with your airline or travel agency so that you can take advantage of any opportunity to leave that may arise.

If it isn’t possible to leave, register right away on the site www.bijzonderebijstandbuitenland.nl. (You can scroll down to the bottom of the page to switch to English.) This is the site of Special Assistance Abroad, a joint initiative of the travel industry, insurance companies, airlines and Dutch government to help stranded Dutch travellers.

If you don’t have internet access or need help with online registration, you can ring +31 247 247 247, 24 hours a day, 7 days a week. Please note: the line may be busy and wait times may be long.

Until you can leave, find a suitable place to stay in the country you’re in. Your travel agency or tour operator may be able to help you.

We are asking governments abroad to ensure that tourists can safely extend their stays.

Will the Ministry of Foreign Affairs bring people back to the Netherlands who can’t leave on their own?

Dutch people who are in another country and would like to leave are advised to make contact with the travel agency, tour operator, airline or coach company they booked with to see if there is a way to safely return home. If there is an opportunity, take advantage of it.

If necessary, the airlines will work with Dutch embassies to persuade governments to make exceptions to bans on leaving the country.

Bijzonderebijstandbuitenland.nl, the Special Assistance Abroad website, is meant to help Dutch people stranded in another country because of coronavirus restrictions to their return home. Please see the answer to the previous questions for more information.

I’m stranded in another country. Should I just stop trying to get home?

Travel agencies, tour operators and the government are working together in the platform Special Assistance Abroad to help Dutch people who are stranded abroad return home as soon as possible. There is no guarantee that a quick solution will be found. So you should take any chance to leave that you may have. Keep making contact with your airline and travel agency and take advantage of any opportunity they offer you.

I’ve registered on the Special Assistance Abroad website. Is this my new flight reservation?

No, your registration is not a reservation or payment. Your registration tells us where you are. Together with the travel industry, airlines and insurance companies we are trying to find a solution so you can return home. After you have registered, someone will get in touch with you to check the information we have about you. There is no guarantee that Special Assistance Abroad will be able to get you on a flight to the Netherlands soon. So you should take any chance to leave that you may have. Keep making contact with your airline and travel agency.

Now that I’ve registered, will I definitely have to pay the €300 or €900?

No, not necessarily. You only have to pay the fixed fee if you take a flight provided through Special Assistance Abroad (€300 if you are in Europe, €900 if you are outside Europe). We will collect the fee via direct debit after you return home. So we advise you to keep looking for ways to return home on your own, even after you register. We want to get all Dutch travellers back home quickly, but we cannot give any guarantees. Contact your insurer to find out what costs your travel insurance policy may cover .