How do you receive your document after processing?
When your passport, visa, consular declaration or legalised document is ready to be handed over, you can collect the document in person at the mission where you applied for it. You bring ID. You do not need to make an appointment. Do check the opening hours of the mission. NB. at the Embassy in Ottawa you may also collect on a Wednesday morning: their consular department is otherwise closed on that day.
Or, you can opt to have either of these documents shipped by Canada Post or courier by submitting a prepaid self-addressed traceable envelope/label to an address of choice. Please see the notes below.
These options are also available to residents of the United States who have submitted an application in Canada.
NB> A legalization or declaration document we can send to you at no additional cost, per regular mail only.
Mailing instructions using a commercial shipper:
- Recommended: Canada Post ‘Xpresspost’ envelope , choose from ‘Regional’ or ‘National’ (whichever applies to you); up to 4 passports will fit the Standard (small) Size.
Note: A special ‘sticker’ could be purchased and put on the envelope: this will require a signature upon delivery for added security. Canada Post offices are located near the Embassy and Consulates.
To the USA (or International destination) from Canada
- Canada Post ‘Xpresspost’ envelope for ‘USA’ or "International"
- UPS (USA / International shipping label)
- FedEx (USA ('H' labels are not accepted) / International shipping label
- DHL (USA / International shipping label)
- In addition to the prepaid self-addressed label with envelope, please submit a copy of the label for our file.
- Labeled envelopes need to be submitted preferably at the time of the application.
- The label needs to state your name as the shipper to be accepted.
- Labels marked C.O.D. (cash on delivery) will not be accepted.
Calculating shipping costs
To calculate the shipping costs, use the address of the Embassy or Consulate-General where you submit your application.
Mailing the documents directly to your (home) address is entirely at your own risk.
The Embassy/Consulate-General is not responsible for loss of or damages to a document once it has been shipped using the label you provided.