Jordan/COVID19: Frequently Asked Questions
Information for Dutch citizens in Jordan.
Last updated: Thursday 04 June, 2020
Frequently Asked Questions
Can I still travel to the Netherlands or leave Jordan?
As of March 17 2020, the Government of Jordan has suspended all flights to and from Jordan. Dutch tourists who were not able to leave Jordan prior to March 17, 2020 can contact the Embassy to share information, register their details and request assistance.
As of May 5 2020, the Government of Jordan is operating a number of repatriation flights to different destinations with the national carrier, Royal Jordanian. These flights will pick up stranded Jordanians to bring them home but will not leave empty. Cities in Europe are amongst those destinations. The Embassy will regularly update their Facebook and Twitter channels to inform Dutch citizens about these flights. Dutch citizens are then able to book these flights directly on Royal Jordanian's website.
How can I reach the Embassy?
The Embassy has established a hotline for all Dutch citizens. If you have any questions during this time, please contact: +962 796694686
For less urgent matters, you can reach the Embassy through the following:
Phone number: +96265902200
The government of Jordan announced new measures on Thursday 4 June, what do I need to know?
The government activated and are implementing measures in accordance with the provisions of the Defense Law (these measures include limiting the movement of civilians). While travel restrictions in and out of Jordan remain, the Government of Jordan have eased measures within Jordan. These measures are effective starting Saturday 6 June 2020 and include the following:
- Citizens are allowed to move between the hours of 6 am and 12 am
- Shops are all allowed to open from 6am to 11pm
- The odd and even license plate policy will be cancelled - all private vehicles can be used
- Citizens are allowed to move between governorates without restrictions
- Mosques and churches will be fully open
- Nurseries, restaurants, cafes, sports clubs, hotel and hospitality industry, tourist sites and the domestic aviation industry will reopen.
What sectors will remain closed?
All educational institutions including universities, colleges, institutes, training and cultural centers & kindergartens will remain closed. In addition, wedding halls, mourning houses, cinemas, public parks and theme parks will also remain closed.
What precautions do I need to take when I am out ?
Citizens are required to wear a mask and gloves when in public. Failure to do so might result in a fine. We urge Dutch citizens to be cautious and to practice social distancing when in public places.
How can I get my groceries?
All neighbourhood supermarkets and larger hypermarkets are open. Please practice social distancing and be cautious.
The government launched mouneh.jo - an electronic platform which serves as a guideline for licensed companies and ride-hailing apps. The platform is designated to deliver goods at homes in all governorates of the Kingdom, and contains two main categories including smart applications, and electronic stores.
I take medicine regularly, will I still be able to get my medication?
As of Tuesday 24 March 2020, all pharmacies are open and the majority of them are able to deliver to citizens homes.
The Embassy has compiled a list of Pharmacy One branches that can deliver directly to your home, please find it here.
Should you not be able to get your medicine, please call the Embassy hotline +962 796694686 and let us know.
I have been exposed to someone with the coronavirus, what do I do?
I am not feeling well and would like to get tested, what do I do?
Other laboratories and hospitals that carry out COVID-19 testing include:
- Al Sultan Laboratories
- Precision Medical Labs
- The Specialty Hospital
The Jordanian Ministry of Health has designated the following seven public hospitals for COVID-19 testing and isolation:
- Al Bashir Hospital – Amman
- Jordan University Hospital- Amman
- Prince Hamzah Hospital- Amman
- Zarqa New Public Hospital- Zarqa
- King Abdullah University Hospital- Irbid
- Karak Public Hospital – Karak
- Prince Hashim Military Hospital – Aqaba
Foreigners may be tested at these hospitals but only when referred by health authorities and at the direction of a medical provider. Dutch citizens who feel ill should first call a health care provider for instructions prior to seeking in-person medical care.
I am a Dutch tourist in Jordan and do not have a place to stay, what can I do?
A number of hotels across the country are still accepting visitors, however, we understand that some hotels are shutting down and asking visitors to leave. If this is the case, Dutch tourists can find accommodation through Airbnb or through the Facebook group ‘Expats in Jordan’.
If you are unable to find accommodation, please call the Embassy hotline +962 796694686.
I am a Dutch tourist in Jordan and my visa will expire soon, what do I have to do?
If your visa has expired, the Government of Jordan has waived the fines for two months from the date of visa expiration.
I am staying outside of Amman, how do I get to Amman?
Effective Satruday 6 June 2020, citizens will be allowed to freely move between governorates and cities.
I need money, what can I do?
All banks are open to customers from 10am - 3pm every day.
How can I stay up to date with new measures taken by the Government of Jordan, and how they might impact me?