Jordan/COVID19: Frequently Asked Questions

Information for Dutch citizens (residents of Jordan and tourists) in Jordan.

Last updated: Monday 30 March, 2020

Frequently Asked Questions

Can I still travel to the Netherlands or leave Jordan?

As of March 17, 2020 the Government of Jordan has suspended all flights to and from Jordan. Dutch tourists who were not able to leave Jordan prior to March 17, 2020 can contact the Embassy to share information, register their details and request assistance.

How can I reach the Embassy?

The Embassy has established a hotline for all Dutch citizens. If you have any questions during this time, please contact:  +962 796694686

For less urgent matters, you can reach the Embassy through the following:

Phone number: +96265902200

What measures have the Government of Jordan taken, that I need to know about?

In addition to travel restrictions in and out of Jordan, the Government of Jordan have taken the following additional measures:

  • The government activated and are implementing measures in accordance with the provisions of the Defense Law (these measures include limiting the movement of civilians);
  • Citizens are advised not to leave their homes unless necessary (from 10 AM to 6 PM, citizens are able to walk to their neighbourhood supermarket to get food supplies);
  • Closing of all education institutions;
  • Suspending prayer in all the Kingdom’s mosques and churches;
  • Suspending all hospital and prison visits;
  • Suspending all sport activities, closing down of cinemas, swimming pools, gyms and youth centres;
  • Closing down of all archaeological sites, for a week;
  • Movement between governorates is banned;
  • All public events and gatherings (including weddings and funerals) have been banned;
  • Public transportation is suspended;
  • Malls and commercial complexes will be closed;
  • Surgeries and medical exams will be suspended except for urgent cases;
  • All institutions in the public and private sectors will be closed except for those deemed critical by the Government of Jordan.

Can I still go out?

On Saturday March 21, 2020, the government announced that it is prohibited for anyone to move and roam around in all regions of the Kingdom.

On Wednesday 25 March, 2020 the government eased restrictions, allowing citizens to walk to their neighbourhood mini-market from 10AM - 6PM, to get groceries and other supplies. We urge Dutch citizens to be cautious and to practice social distancing if they have to visit their neighbourhood mini-market.

Please note that it is still prohibited for citizens to drive their cars unless they have a permit.

If you have a medical emergency, do not leave your homes on your own. Call 911 and inform authorities of your emergency.

How can I get bread and food?

Effective Wednesday 25 March 2020, the Government announced that all neighbourhood mini markets and bakeries will be open and accepting citizens between 10 AM and 6 PM. Citizens are still prohibited from driving their cars but are able to walk. Please practice social distancing and be cautious.

Effective Saturday 28 March 2020, larger hypermarkets will be allowed to deliver to peoples homes.

The government launched - an electronic platform which serves as a guideline for licensed companies and ride-hailing apps. The platform is designated to deliver goods at homes in all governorates of the Kingdom, and contains two main categories including smart applications, and electronic stores.

How can I get drinking water?

Drinking water will be delivered directly to citizens homes as of Tuesday 24 March, 2020. Citizens can contact water selling stations available in various governorates of the Kingdom, and they will deliver to directly to your home.

In addition citizens can purchase drinking water by walking to their neighbourhood supermarket between 10 AM and 6 PM.

I take medicine regularly, will I still be able to get my medication?

All pharmacies will be open as of Tuesday 24 March, 2020 and will be ready to deliver medicine, medical equipment and baby formula – you can call pharmacies directly and have them deliver to your homes.

The Embassy has compiled a list of Pharmacy One branches that can deliver directly to your home, please find it here.

Should you not be able to get your medicine, please call the Embassy hotline +962 796694686 and let us know.

I have been exposed to someone with the coronavirus, what do I do?
I am not feeling well and would like to get tested, what do I do?

Medlab and Biolab provide COVID-19 tests for 55 JOD. Please see the MedLab page and Biolab page for further information.

The Jordanian Ministry of Health has designated the following seven public hospitals for COVID-19 testing and isolation:

  • Al Bashir Hospital – Amman
  • Jordan University Hospital- Amman
  • Prince Hamzah Hospital- Amman
  • Zarqa New Public Hospital- Zarqa
  • King Abdullah University Hospital- Irbid
  • Karak Public Hospital – Karak
  • Prince Hashim Military Hospital – Aqaba

Foreigners may be tested at these hospitals but only when referred by health authorities and at the direction of a medical provider. Dutch citizens who feel ill should first call a health care provider for instructions prior to seeking in-person medical care.

I am a Dutch tourist in Jordan and do not have a place to stay, what can I do?

A number of hotels across the country are still accepting visitors, however, we understand that some hotels are shutting down and asking visitors to leave. If this is the case, Dutch tourists can find accommodation through Airbnb or through the Facebook group ‘Expats in Jordan’.

If you are unable to find accommodation, please call the Embassy hotline +962 796694686.

I am a Dutch tourist in Jordan and my visa will expire soon, what do I have to do?

Please take into account that the defene order effective from 07:00 on Saturday 21 March, 2020 prohibits you to move around. If your visa has expired, you will be required to pay a fee of 1.5 JOD/day (from the date of your visa expiration), this can be done at the airport upon departure from Jordan once the airspace is open again.

I am staying outside of Amman, how do I get to Amman?

Citizens will in many case not be allowed to freely move between governorates and cities. In case you have to  - e.g. emergency or health reasons - travel within Jordan, please contact the Embassy hotline +962 796694686.

I need money, what can I do?

All banks (except the ones located in malls) are open to customers from 10am - 3pm every day. Citizens may only walk to their nearest bank, or drive if they have a permit from the government.

How can I stay up to date with new measures taken by the Government of Jordan, and how they might impact me?

Please follow the Embassy’s social media channels on Facebook, Twitter and Instagram for the latest updates. The Embassy’s website is also updated regularly.