Contacting the 24/7 BZ Contact Centre

You can reach the 24/7 BZ Contact Centre at any time on +31 247 247 247.

You can ask questions about consular matters, like applying for a visa or getting a document legalised.

The 24/7 BZ Contact Centre can be reached in various ways.

By phone

If you call a Dutch embassy or consulate from abroad, you will usually be put through to the 24/7 BZ Contact Centre. Local rates apply.

To contact the 24/7 BZ Contact Centre directly, dial +31 247 247 247. If you are outside the Netherlands, international rates will apply.

Beware of telephone fraud

The Ministry of Foreign Affairs (BZ) has received reports of fraudsters posing on the phone as BZ staff or other government officials. These fraudsters will try to trick you into transferring money. They use a phone number that will show up on the phone display and starts with +3170 or 070 (the area code for The Hague). BZ uses private numbers that are not displayed and BZ staff will never ask you by phone to transfer money or to provide personal financial information like bank account details or credit card numbers.

What to do in case of telephone fraud?

You can report the incident to the police and email a copy of the report to or inform BZ by telephone: +31 70 348 7147.

On Twitter

The Twitter handle for the 24/7 BZ Contact Centre is @247BZ. You can tweet questions to this account, for example about travelling to the Netherlands and visas.

  • In an emergency, your question will be answered immediately.
  • In other cases your question will be answered within 24 hours, even at the weekend and on public holidays.

Via the contact form

You can also get in touch by using this contact form. The 24/7 BZ Contact Centre will try to answer your question within 48 hours.