Contacting the 24/7 BZ Contact Centre

You can reach the 24/7 BZ Contact Centre at any time on +31 247 247 247. You can ask questions about consular matters, like applying for a visa or getting a document legalised.

The 24/7 BZ Contact Centre can be reached in various ways.

By phone

If you call a Dutch embassy or consulate from abroad, you will usually be put through to the 24/7 BZ Contact Centre. Local rates apply.

To contact the 24/7 BZ Contact Centre directly, dial +31 247 247 247. If you are outside the Netherlands, international rates will apply.

WhatsApp

Ask your question via WhatsApp. Click here to send us a WhatsApp message. Or add our number +31 6 8238 8055 to the contacts list on your smartphone and then send a message. We aim to answer your question within 30 minutes.  

Please note:

  • You can only use this number to contact us via WhatsApp. You cannot call or text us on this number.
  • We will only respond to your WhatsApp message if it is sent in a private chat. If you or someone else sends a message in a WhatsApp group, we will not respond.
  • Never send us personal information like a citizen service number (BSN) or a photo of a passport via WhatsApp.

Using the contact form

You can use our contact form to ask a question. We aim to answer your question within 48 hours.

On Twitter

The Twitter handle for the 24/7 BZ Contact Centre is @247BZ. You can tweet questions to this account, for example about travelling to the Netherlands and visas.

  • In an emergency, your question will be answered immediately.
  • In other cases your question will be answered within 24 hours, even at the weekend and on public holidays.

Beware of telephone fraud

The Ministry of Foreign Affairs (BZ) has received reports of fraudsters posing on the phone as BZ staff or other government officials. These fraudsters will try to trick you into transferring money. They use a phone number that will show up on the phone display and starts with +3170 or 070 (the area code for The Hague). BZ uses private numbers that are not displayed and BZ staff will never ask you by phone to transfer money or to provide personal financial information like bank account details or credit card numbers.

What to do in case of telephone fraud?

You can report the incident to the police and email a copy of the report to VCI@minbuza.nl.